Building on the success of the 2007 original, Dekker revises, enhances and expands his view of just culture for this second edition, additionally tackling the key issue of how justice is created inside organizations. The goal remains the same: to create an environment where learning and accountability are fairly and constructively balanced. The First Edition of Sidney Dekker’s Just Culture brought accident accountability and criminalization to a broader audience. It made people question, perhaps for the first time, the nature of personal culpability when organizational accidents occur. Having raised this awareness the author then discovered that while many organizations saw the fairness and value of creating a just culture they really struggled when it came to developing it: What should they do? How should they and their managers respond to incidents, errors, failures that happen on their watch? In this Second Edition, Dekker expands his view of just culture, additionally tackling the key issue of how justice is created inside organizations. The new book is structured quite differently. Chapter One asks, ‘what is the right thing to do?’ - the basic moral question underpinning the issue. Ensuing chapters demonstrate how determining the ‘right thing’ really depends on one’s viewpoint, and that there is not one ‘true story’ but several. This naturally leads into the key issue of how justice is established inside organizations and the practical efforts needed to sustain it. The following chapters place just culture and criminalization in a societal context. Finally, the author reflects upon why we tend to blame individual people for systemic failures when in fact we bear collective responsibility. The changes to the text allow the author to explain the core elements of a just culture which he delineated so successfully in the First Edition and to explain how his original ideas have evolved. Dekker also introduces new material on ethics and on caring for the’ second victim’ (the professional at the centre of the incident). Consequently, we have a natural evolution of the author’s ideas. Those familiar with the earlier book and those for whom a just culture is still an aspiration will find much wisdom and practical advice here.
Creating a Just Culture
Creating a Just Culture: A Nurse Leader's Guide Vivian B. Miller, BA, CPHQ, LHRM, CPHRM, FASHRM Step-by-step guidance to create and sustain a just culture at your facilityThis practical resource explains the process of creating and sustaining a just culture in which staff members are encouraged to report adverse events to improve quality care. You ll get sure-fire strategies to gain buy-in from leadership, improve employee satisfaction, and turn mistakes and near-misses into useful data to improve processes and reporting. Help your nurses understand it s not the who but the what that went wrong. This book will help you: Overcome potential roadblocks to culture change with successful strategies from accomplished patient safety, risk, and nursing experts Motivate staff to report adverse events Discover how a just culture increases patient safety, nurse satisfaction, and retention Evolve your current culture into a just culture using the easy-to-understand, step-by-step instructions You also receive helpful tools such as: Sample timeline for just culture implementation Just culture policy from a leading hospital Staff education checklist Take a look at the table of contents Chapter 1: Why a Just Culture? National Emphasis on Patient Safety Avoiding Toxic Work Environment Your Professional Duty Why Staff and Patients Should Care Enhancing Recruitment Retaining Staff Get Ahead with Public Reporting Chapter 2: Assess Your Organization Policy and Procedure Mandatory Reporting Policy and Regulation Assess Your Staff s Knowledge Undertake a Cultural Assessment Chapter 3: Plan the Change Leverage Current Strengths Identify Stakeholders Identify Champions Establish Symbols of Change Chapter 4: Identify Desired Outcomes Increasing Occurrence Reporting Reporting New Errors Open Discussions of Change Use of FMEA Chapter 5: Implementation Strategies Provide Training Supporting Errors Occurring Within Your New Culture Emphasizing Values of Courage, Honesty, and Integrity Teaching Peers To Support and Comfort Streamlining Error Reporting Chapter 6: Evaluate the Change Benchmarking Within and Outside of Your Organization Resurveying Your Hospital Monitoring Your Progress Chapter 7: Case Scenarios and Expert Advice Chapter 8: Weighing Ethical Decisions Cultural Barriers to Disclosure Items to Include in Disclosures Who Should Disclose Exceptions to Disclosure "
The Design of Everyday Things
In this entertaining and insightful analysis, cognitive scientist Don Norman hails excellence of design as the most important key to regaining the competitive edge in influencing consumer behavior. Even the smartest among us can feel inept as we fail to figure out which light switch or oven burner to turn on, or whether to push, pull, or slide a door. The fault, argues this ingenious-even liberating-book, lies not in ourselves, but in product design that ignores the needs of users and the principles of cognitive psychology. The problems range from ambiguous and hidden controls to arbitrary relationships between controls and functions, coupled with a lack of feedback or other assistance and unreasonable demands on memorization. The Design of Everyday Things shows that good, usable design is possible. The rules are simple: make things visible, exploit natural relationships that couple function and control, and make intelligent use of constraints. The goal: guide the user effortlessly to the right action on the right control at the right time. The Design of Everyday Things is a powerful primer on how-and why-some products satisfy customers while others only frustrate them.
2009 Christianity Today Book Award winner! Named one of Publishers Weekly's best books of 2008 (religion category) It is not enough to condemn culture. Nor is it sufficient merely to critique culture or to copy culture. Most of the time, we just consume culture. But the only way to change culture is to create culture. Andy Crouch unleashes a stirring manifesto calling Christians to be culture makers. For too long, Christians have had an insufficient view of culture and have waged misguided "culture wars." But we must reclaim the cultural mandate to be the creative cultivators that God designed us to be. Culture is what we make of the world, both in creating cultural artifacts as well as in making sense of the world around us. By making chairs and omelets, languages and laws, we participate in the good work of culture making. Crouch unpacks the complexities of how culture works and gives us tools for cultivating and creating culture. He navigates the dynamics of cultural change and probes the role and efficacy of our various cultural gestures and postures. Keen biblical exposition demonstrates that creating culture is central to the whole scriptural narrative, the ministry of Jesus and the call to the church. He guards against naive assumptions about "changing the world," but points us to hopeful examples from church history and contemporary society of how culture is made and shaped. Ultimately, our culture making is done in partnership with God's own making and transforming of culture. A model of his premise, this landmark book is sure to be a rallying cry for a new generation of culturally creative Christians. Discover your calling and join the culture makers.
Whack a Mole
From pilot error to medical mistakes to roadway accidents, David Marx has spent 20 years trying to change how people choose to respond to predictable human fallibility. Using examples from business, sports, parenting, driving and more, Whack-a-Mole profiles society's propensity to condemn and punish those who err. The author creates a new roadmap for interpersonal accountability at work, at home and at play.
A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous."
Just Assassins examines terrorism as it’s manifested in Russian culture past and present, with essays devoted to Russian literature, film, and theater; historical narrative; and even amateur memoir, songs, and poetry posted on the Internet. Along with editor Anthony Anemone’s introduction, these essays chart the evolution of modern political terrorism in Russia, from the Decembrist uprising to the horrific school siege in Beslan in 2004, showing how Russia’s cultural engagement with its legacy of terrorism speaks to the wider world.
Dave s Subs
It's meant to incite a revolution. For the past 30 years, high consequence industries like aviation and healthcare have rethought the concept of workplace accountability. Being pushed out are the old tactics of blame and shame for a more enlightened view of how we can help inescapably fallible employees produce great outcomes. It means building a learning culture, it means building a different culture of accountability. The revolution comes, however, when it spreads beyond aviation and healthcare to every employer - including your local sub shop. Come alongside Milo, a manager at the fictional Dave's Subs, and his five inescapably fallible employees. Be part of Milo's year long journey to find a better system of workplace justice. Be part of the revolution.
Criminalisation of Aviation Accidents
Mildred Trögeler A été écrit sous une forme ou une autre pendant la plus grande partie de sa vie. Vous pouvez trouver autant d'inspiration de Criminalisation of Aviation Accidents Aussi informatif et amusant. Cliquez sur le bouton TÉLÉCHARGER ou Lire en ligne pour obtenir gratuitement le livre de titre $ gratuitement.
Robert Richman A été écrit sous une forme ou une autre pendant la plus grande partie de sa vie. Vous pouvez trouver autant d'inspiration de Culture Blueprint Aussi informatif et amusant. Cliquez sur le bouton TÉLÉCHARGER ou Lire en ligne pour obtenir gratuitement le livre de titre $ gratuitement.